WAPDA Moves to Digital: Helping Users with Next-Gen Services
The Water and Power Development Authority (WAPDA) in Pakistan is going digital to improve service. By using modern services, WAPDA wants to make things easier for its many users. Let’s look at the new digital services from WAPDA.
Duplicate Bills online for free
One big part of WAPDA’s change is how users can check their bills online. Now consumers don’t have to wait for a physical copy which often comes late. Instead, users can check their bills online. This feature is available for all electricity companies under WAPDA.
Here we are explaining the process of checking bills online for Multan Electric Power Company (MEPCO) and Faisalabad Electric Supply Company (FESCO) consumers.
For MEPCO Users:
1. Go to the checkmepcobill.pk for mepco bills.
2. Input your 14 digits reference number or 10 digits customer-id
3. Click the submit button. Your bill summary will be generated.
4. Click the complete bill button to view the full bill and print it.
For FESCO Users:
1. Go to the fescobilling.pk for fesco bills.
2. Input your 14 digits reference number or 10 digits customer-id
3. Click the submit button. Your bill summary will be generated.
4. Click the complete bill button to view the full bill and print it.
The process for other electricity companies is almost similar. For example, you can visit https://pescobilling.pk/ and https://lescobilling.pk/ for pesco and lesco bills respectively.
Check Payment History & Status
WAPDA also lets users see their payment history and status online. By using any banking application, users can pay & check their payment status by entering their bill. This helps them keep good money records and fix any issues.
Get a New Connection Online
Applying for a new power connection is now simpler.WAPDA has developed a CSMS portal where users can apply for a new connection online. All you have to do is to upload relevant documents, pay the connection fee and acquire the new connection.
The same portal can also be used to apply for any change in your existing connection.
Online Bill Correction
Mistakes in electricity bills can be a significant source of stress for consumers. To address this, WAPDA offers an online bill correction service. Consumers can request corrections to their bills by submitting an online form along with the necessary documents. This service streamlines the correction process, reducing the need for multiple visits to customer service centres.
Benefits of Digital Transformation
The digital transformation of WAPDA brings numerous benefits to consumers:
- Convenience: Accessing services online saves time and reduces the need for physical visits.
- Transparency: Consumers have greater visibility into their billing and payment histories.
- Efficiency: Online systems streamline processes, reducing the burden on customer service centres.
- Accessibility: Digital services are available 24/7, allowing consumers to manage their accounts at their convenience.
Conclusion
WAPDA’s commitment to digital transformation is a significant step towards enhancing consumer satisfaction and operational efficiency. By offering a suite of next-generation services, WAPDA is not only improving the customer experience but also paving the way for a more modern and efficient energy sector in Pakistan. As these digital services continue to evolve, consumers can look forward to even greater convenience and transparency in their interactions with WAPDA.
